Book Writing Company | Atlantis Book Publishing INC

Introduction

At Atlantisbookpublishers, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with us through our websites, SMS, and email communication services. This policy complies with applicable regulations, including 10DLC TCR in the US and Canada.

Information We Collect

Personal Information: When you sign up for our services, subscribe to our communications, or interact with us, we may collect personal information such as your name, email address, phone number, and other contact details. Usage Information: We may also collect information about how you use our website and services, including IP address, browser type, device information, and other data related to your interactions with our site and communications.

How We Use Your Information

Communication: We use your personal information to send you updates, notifications, promotional offers, and other relevant information through SMS and email, as per your subscription preferences. Service Delivery: Your information helps us to manage your account, provide customer support, and ensure the smooth operation of our services. Improvement: We may analyze usage data to improve our website, services, and communications, tailoring our offerings to better meet your needs. Legal Compliance: We use your information to comply with legal requirements, including 10DLC TCR regulations and other relevant laws.

Sharing Your Information

Service Providers: We may share your personal information with third-party service providers who assist us in delivering our services. These providers are required to protect your information and use it only for the purposes we specify. Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal processes, or to protect our rights and property.

Opt-In and Opt-Out

Opt-In: By providing your contact details and confirming your subscription, you opt in to receive SMS and email communications from us. This includes promotional content, service updates, and other relevant messages. Opt-Out: You can opt out of SMS communications by replying with the word "STOP" to any message you receive from us. To unsubscribe from emails, click the "unsubscribe" link in any of our emails or contact us directly at info@Atlantisbookpublishers.com.

Data Security

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes using encryption, secure servers, and regular security assessments.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Your Rights

You have the right to access, correct, or delete your personal information. You may also request that we limit or stop processing your data, subject to certain exceptions. To exercise these rights, please contact us at info@Atlantisbookpublishers.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@Atlantisbookpublishers.com or +1 (213) 753-5677.

Refund Policy Will Be Void If:

A discounted or promotional eBook package has been selected.
The primary eBook design concept, cover design, interior layout, or formatting style has been approved by the client.
The client has requested or approved revisions to the eBook, cover, formatting, or layout.
Urgent or expedited eBook projects are non-refundable.
Cancellation is made due to reasons unrelated to Atlantis Book Publishers or the agreed-upon services.
The client becomes unresponsive or remains out of contact for more than two weeks during the project.
The client has violated Atlantis Book Publishers' policies, terms, or service guidelines.
Another publisher, designer, formatter, or service provider has been engaged for the same project while the project is in progress.
The creative brief or project requirements provided by the client are incomplete or lack the information necessary to complete the work.
A complete change in the originally approved eBook concept, structure, design, or formatting is requested after work has commenced.
The refund request is submitted after the applicable refund-request period has expired.
The client's business, publishing project, book title, or author brand is being closed, renamed, discontinued, or changed for reasons unrelated to Atlantis Book Publishers.
Refunds will not be provided for reasons such as "change of mind," "disagreement with a partner," change in publishing plans, or other reasons that do not relate to a failure to provide the agreed-upon service.
If a client purchases an eBook publishing bundle and is dissatisfied with one particular service, any eligible refund will apply only to that specific service and not to the entire bundle.
No refund can be claimed or processed after the final eBook files, publishing files, source files, or other requested deliverables have been delivered to the client.
Refunds and revisions do not apply to services, files, or items provided free of charge.
Services including, but not limited to, eBook publishing, formatting, conversion, ISBN assistance, publishing platform submission, distribution assistance, manuscript preparation, cover design, social media promotion, SEO, domain registration, and web hosting are non-refundable once the applicable service has been initiated or completed.
In the case of eBook formatting or conversion, refunds will not be entertained once the client has approved the formatting/layout or the final files have been prepared for delivery.
In the case of eBook cover design, refunds will not be entertained once the client has approved the design or provided positive feedback and the design has been prepared for final delivery.
Refunds will not be applicable to work, services, or components outsourced to or completed by third-party service providers.
Fees paid to third-party publishing platforms, distributors, retailers, ISBN providers, or other external services are non-refundable by Atlantis Book Publishers.

Publishing Platform & Third-Party Services

Atlantis Book Publishers may assist with the preparation, formatting, submission, or distribution of eBooks through third-party publishing and distribution platforms. Atlantis Book Publishers does not control the policies, approval processes, technical requirements, payment systems, or decisions of third-party platforms.

If a third-party platform rejects, delays, removes, or modifies a book or account for reasons outside Atlantis Book Publishers' control, such circumstances will not automatically qualify the client for a refund.

Any third-party fees, registration fees, platform charges, ISBN costs, distribution fees, or other external charges are non-refundable.

Note
Atlantis Book Publishers reserves the right to hold, reject, suspend, or cancel any project or contract whenever it reasonably determines that doing so is necessary, including in cases involving policy violations, inappropriate content, incomplete information, non-cooperation, or other circumstances that prevent the project from being completed properly.

In the event that a refund is approved or a project is cancelled following a dispute, all design concepts, layouts, formatting, cover designs, manuscripts prepared by Atlantis Book Publishers, and other work products associated with the refunded portion of the project shall remain the property of Atlantis Book Publishers unless otherwise agreed in writing.

The client will not have the right, directly or indirectly, to use, reproduce, publish, distribute, modify, sell, or otherwise exploit any refunded work product.

Copyright & Ownership of Refunded Work

If a refund is approved for any portion of an eBook project, all rights to the refunded work product shall remain with Atlantis Book Publishers unless a written agreement states otherwise.

The client agrees not to use any refunded or cancelled designs, formatting, cover concepts, layouts, files, or other creative work for publishing or commercial purposes.

Atlantis Book Publishers reserves the right to document and retain records relating to refunded work to protect its intellectual property and prevent unauthorized reuse.

How to Claim a Refund

To request a refund, you may contact Atlantis Book Publishers' billing department through the official communication channel provided to you at the beginning of your project.

Your refund request must clearly state:

Your name and project details.
The service for which the refund is being requested.
The reason for the refund request.
Any relevant supporting information.

The billing department will review the request and respond after the required project and service analysis has been completed.

Refund Request Process

You may contact us through any of the following available methods:

Call: Contact your assigned project representative.
Live Chat: Use the available live-chat option to contact our support team.
Email: Contact the Atlantis Book Publishers billing department through the email address provided in your project documentation.

We will first attempt to resolve your concern under our revision or service-resolution policy. If the matter cannot be resolved and the request qualifies under this Refund Policy, our billing department will provide confirmation regarding the refund process.

Final Agreement

By purchasing or continuing with services provided by Atlantis Book Publishers, you acknowledge that you have reviewed and agreed to this Refund Policy.

Once the applicable work has been approved, delivered, published, submitted, or finalized, the service may no longer be eligible for cancellation or refund as outlined above.

If you have any questions or concerns regarding this Refund Policy, please contact Atlantis Book Publishers before purchasing or commencing the relevant service.